At Comely Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully:
1. Returns Eligibility
We accept returns within 3 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Refund Process
Once your return is received and inspected, we will
closely examine the item. If it meets our return eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refunded amount to appear in your account, depending on your payment provider.
3. Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. How to Initiate a Return
To initiate a return, please contact our customer service team at customer service info@comelycosmetics.com or +92 311 3889715. Provide them with your order details and reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.
5. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. Please provide clear photos of the damaged or faulty item to expedite the process.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Exceptions
Certain items, such as perishable goods, personalised items, and gift cards, are not eligible for return or refund unless they are faulty or damaged upon receipt.
8. Contact Us
If you have any questions about our refund and returns policy, please contact us at info@comelycosmetics.com or +92 311 3889715. Our customer service team will be happy to assist you.
Note: This refund and returns policy applies only to purchases made directly from Comely Cosmetics. If you purchased our products from a third-party retailer, please refer to their refund and returns policy.